CRM Consultancy & Implementation

Positioning you in control of your synergies.

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Service Overview

A successful Customer Relationship Management (CRM) solution implementation will allow your company to avoid the potential losses in productivity and revenue that could occur when there are difficulties with the transition.

Whilst most CRM developers do offer onboarding services, there are some drawbacks to using their service, such as they:

  • exist to support only their solution, which will not result in your organisation being consulted on competing solutions that may be a much better fit for your organisation’s needs
  • are not positioned to dive deep into your business in the same way a dedicated consultant will

 

Additionally, no matter how innovative or easy to use a particular CRM solution is proclaimed to be, there will almost always be unexpected hurdles that cause implementation delays which are most efficiently resolved by experienced specialists.

With the support of our CRM consultants, your organisation will be able to

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CRM Implementation Service Process

Our proven process for a smooth transition

Stage 1: Discovery & Strategy

  1. Deep dive stakeholder meetings to discover needs
  2. Development of workflow maps
  3. Solution research and compatibility analysis
  4. Provision of advice report

Stage 2: Implementation

  1. Strategic architecture of the Solution
  2. Setup of the Solution + reporting system (if separate)
  3. Integration of 3rd party systems into the Solution
  4. Formatting and migration of past data into the Solution
  5. Testing of the Solution

Stage 3: Onboarding

  1. Creation of training guides (process maps, demonstration videos, manuals, etc)
  2. Solution presentations as required

Stage 4: Support

  1. Ongoing technical support
  2. General maintenance Of the Solution
  3. Insight & feature development advice

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Ready for more?

Start your journey with us today: